AG
Anusha G
1 reviews | Active since Nov 2019
26 Nov 2019, 17:51
Disappointed
Just visited Pick ‘n Pay van Riebeeckpark, I purchased a Rainbow cake to enjoy with my family, only to get home and find that it is stale, hard and hardly edible. The store was tried several times with the number provided on the till slip, all attempts were in vain. I then contacted the customer care line, that answered, put me on hold and never got back to me, I called again and was cut off. This is unacceptable!!!
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Pick n Pay's replyOfficial
01 Dec 2019, 16:36Good day ****ha, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply01 Dec 2019, 16:36
Official
Good day ****ha, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team