Disappointed

It is with great disappointment that I am sending this email. I had placed an order this morning, using the ASAP app with pick ‘n pay…(21/07/2022) Which was pointless as it was not ASAP. The first delivery that was made was incorrect, the driver left in such a hurry that he did not wait for me to open and confirm the order, so therefore I could not send the package back. I then proceeded to contact the Call centre which I did explain that I had received the incorrect order-SEVERAL TIMES They sent a courier with my “Supposedly Correct Order and to collect the 1st delivery (which was incorrect)”, only to find out that the 2nd delivery was also incorrect. I had returned both the deliveries (packages) as it was not my initial order placed. I spent the entire day querying with the call centre and spoke to numerous agents (which was of no help) Each consultant stated they would call me back or send me an email. They also stated they were unable to contact the store closest to me. I then called the store closest to me (Musgrave), which they did answer, but put my call on hold for at least 30mintues and then disconnected the call. This is frustrating as I have already paid for the order, and this has been a major inconvenience in my time at work and the phone calls that was made with no results.