disappointed

<p>12 December I went to withdraw money from PnP strand street. The first time my card was swiped it declined. As I was about to check my balance on my fnb app, the cashier offered to try swiping my card and it went through the second attempt. Relieved as I was, she hands me the slips (decline & withdrawal slip) and I go back to work. Later that evening when I check my messages, I find that to withdrawals were actually pending the declined transaction and the withdrawal.</p> <p> </p> <p>So I go back to PnP to query this and they a supervisor tells that it can take up to 48 hrs for the declined amount to be reversed into my account. Seven days passes and the transaction is still pending. So I go to fnb adderely street to have them reverse this transaction and they say PnP does their banking after 7days, so i should wait 24 hrs it should be in on the 8th day. I waited but still nothing.</p> <p> </p> <p>So here i am stuck at home can't get to work cause the money that was to buy my ticket is being held by these two. So i walk to fnb phillipi plaza and they ask me to bring the declined slip and he will reverse it, something that the consultant in adderely street was suppose to do in the first place. Unfortunately, the slip is nowhere to be found since both companies said not to worry about a thing, problem will be sorted. And that's where the S hit the Fan because now I have to go back to PnP to have them give me a copy of the decline slip I guess that was an invitation to be sent running around like a headless chicken.</p> <p> </p> <p>PnP asks for bank statement proving that I have a transaction pending for 10 days. I provide and leave them with my contact details which they said they were doing to contact me on by Friday. They didn't. I go back to PnP on Friday 23 December and the same supervisor with a different colligue cannot find my documents and Amina is the one who knows where the documents are. They promise to call their head office and will get back to me and I should come back the following day. Saturday I'm there again. Supervisor upon being called to info desk, she takes out the papers but now they can't call head office because its a weekend. I mean now really, I have to scarel and sc**** to get to work because one of their systems (fnb and PnP) doesn't work. Its now 16 days that's my money has been stuck with them and they giving me another run around. I am disappointed at these two branches since I have been using them both as from 2008. And this is not the kind of services i expected from them.</p>