1 reviews | Active since Nov 2014
Dirty trolley
I went for grocery shopping at pick n pay Jubilee mall on the 31 August 2018 around 18:00Firstly I had to hunt down the trowel. The only one I flu d was so dirty to extend that I had to buy 4 plastic bag to put on the trolley so that I can do my shopping. I asked the tellerto call the manager so that we can dress this issue, I waited for about 15min for the manager until I left the store. I took some trolley photos so that I can show. The service is highly horrible and its disgusting if you receive such from the manager at duty, or pick n pay doesn't care about their customer anymore
Good day Cherity,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and poor maintained trolleys.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Cherity,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and poor maintained trolleys.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,