IK
Irene K

1 reviews | Active since Jul 2018

21 Aug 2018, 13:18

Dirty Shop, horrible service, !!!!!!

I thought pick and pay shop was as standard clean shop up until I crossed the M1 to Pan African Mall, I am used to a very clean environment as I stay in Sandton, this Pick N Pay at PAN is the worst. Apples on top of the fridge that has frozen meat, apples and juice everywhere, almost every fridge, no order ,Gees , that shop is horrible, What happened to food poisoning, that is just the least, the service was the worst, half of the staff did not have name tags, the manager was on the phone for the 30 minutes I was in that shop. I tried to complain to him, I asked his name and surname, he refused to tell me, after a struggle he said, his name was Jonathan?Johannes or something like that, he told me a very rude way. Pick n Pay group should do something about that store.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Aug 2018, 12:47
Official

Good day Irene Kanyamaure,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua