1 reviews | Active since Jun 2016
Dirty cardboard inside Pick n Pay branded biscuits
Approximately 3 weeks ago, I used PnP's online form to lodge a complaint on their branded biscuits. Upon opening the sealed foil packet of PnP chocolate cream biscuits, I found a folded piece of dirty cardboard inside. I was APPALLED as it was disgusting and it made me think as to what else could possibly be lurking inside!! Where is your quality control??
FURTHERMORE, I have not received ANY feedback on the matter whatsoever and I have subsequently thrown the product away.
Shocking lack of service!!!
W
Good day Garth,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality. Complaints sent via the online site is diverted to the regional team and not the Corporate Brands Team.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Garth,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality. Complaints sent via the online site is diverted to the regional team and not the Corporate Brands Team.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas