RT
Rachel T

1 reviews | Active since May 2012

01 Oct 2019, 08:55

Dirtiest trolleys

27 September 2019 I went to Senaoane Pick n Pay which is in Soweto to grab some few items, and found that their small trolleys were very dirty. I went inside and told them to clean and keep their trolleys clean especially for hygiene and most people buy food, but the packer was very defensive with a strange look, like she wanted to ask where does this one come from. Pick n Pay must keep their trolleys clean all times and not tell customers of when their stuff is cleaned. Customers are not supposed to use filthy trolleys because it isn't the cleaning day. They must visit Checkers Hyper and see the cleanliness of their shops and trolleys in all branches. The standard of Pick n Pay in towns, suburbs, townships, etc MUST be the same because one dirty shop discredit all the shops of that name.

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Oct 2019, 11:42
Official
Good day Rachel  Thank you for taking the time to address your concerns with us.    Please accept our apologies for the bad shopping experience.     We would like to thank you for your valued feedback, kindly be advised that  We are busy addressing this with the management team & our team will be in touch.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.     Kind Regards,   Pick n Pay Team