Dipuo from Mams mall will cost Pick n pay a very loyal customer

Im not happy about the service my lil brother received today at Pick n pay in Mams mall.I sent my brother to return the Koo baked beans which have been recalled by tigerbrands.the treatment my brother received at the store was not acceptable ,Dipuo ( pick n pay employee) did not want to help my brother with returning the items so that we can get a refund ( R36) ,Dipuo was difficult and did not want to assist which occurs to me maybe Pick n pay did not inform their staff about the Tigerbrand recall,this was really unacceptable .My brother had to wait for an hour in order to get a R36 refund before even that they wanted to him to exchange for other canned beans instead of a refund,really.The only time he was able to be assisted is because I called the pick n pay customer care and complained then that's where they started assisting him because I mentioned to my brother that I complained . the behavior of Dipuo was unacceptable ,im a very loyal pick n pay customer but now im even questioning myself on whether I still need to remain being a customer clearly pick n pay doesn't deserve my loyalty , its not going to be hard for me to switch to other store****** n pay is not a monopoly .