SD
Stefanie D
1 reviews | Active since Jan 2019
21 Dec 2020, 07:38
Diluted milk
I'm very disappointed at the quality of your long life PnP branded milk, which I bought at Randridge Mall towards the end of November. I bought 36 litres (six six-packs) of full cream milk from you and when I opened the first one at home today, it had a very watery consistency and looks like it has been mixed with at least 50% water. I opened a second box from the same six-pack, and it looks and tastes exactly the same. I went on to check boxes from two other six-packs, and they are equally watered-down. This is very disappointing and makes me wonder if the milk is really "only" diluted with water, or what other things could possibly be mixed in there! Should I have it tested by a food safety agency to find out what it actually consists of? Will this supposed full-cream milk be replaced for me with proper milk? Or will I be reimbursed for the money I wasted on this milk which I now cannot drink or feed to my children? This does not make me trust Pick n Pay products?
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Replies (3)
Pick n Pay's replyOfficial
21 Dec 2020, 09:02Good day Stefanie,
Thank you for contacting us.
We acknowledge receipt of your post regarding the problem you have experienced with the Pick n Pay . However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title: Full name and surname: Postal or residential address: Smart shopper card number:Email address: Contact number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Production/manufacture date: Batch number: Quantity: Mass/size: CostDate of purchase: Which store was the product purchased from: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay. Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Email address- ***
Kind Regards
The Pick n Pay Team
Thank you for contacting us.
We acknowledge receipt of your post regarding the problem you have experienced with the Pick n Pay . However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title: Full name and surname: Postal or residential address: Smart shopper card number:Email address: Contact number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Production/manufacture date: Batch number: Quantity: Mass/size: CostDate of purchase: Which store was the product purchased from: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay. Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Email address- ***
Kind Regards
The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Dec 2020, 09:02
Official
Good day Stefanie,
Thank you for contacting us.
We acknowledge receipt of your post regarding the problem you have experienced with the Pick n Pay . However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title: Full name and surname: Postal or residential address: Smart shopper card number:Email address: Contact number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Production/manufacture date: Batch number: Quantity: Mass/size: CostDate of purchase: Which store was the product purchased from: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay. Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Email address- ***
Kind Regards
The Pick n Pay Team
Thank you for contacting us.
We acknowledge receipt of your post regarding the problem you have experienced with the Pick n Pay . However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title: Full name and surname: Postal or residential address: Smart shopper card number:Email address: Contact number:Name of the product: Bar-code of the product: Best before date: Sell by date: Use by date: Production/manufacture date: Batch number: Quantity: Mass/size: CostDate of purchase: Which store was the product purchased from: Do you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay. Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Email address- ***
Kind Regards
The Pick n Pay Team
Best regards,
SD
Stefanie D's updateReviewer Update
21 Dec 2020, 10:21Sure! Please find the information that you request below.
I do not, however, believe that a simple return and refund for the product solve this problem. How did this happen? What is in there? What are the implications for food safety and our health?? I believe these are serious questions to which I - and all other PnP customers - deserve answers.
Title: MsFull name and surname: Stefanie DosePostal or residential address: 40 Karee Street, Randpark RidgeSmart shopper card number: Not sure what you need this for?Email address: ***Contact number: ***Name of the product: Pick n Pay DAIRY PROMISE Full Cream Milk Long Life UHT ProcessBar-code of the product: ***052Best before date: 13/05/21Sell by date: Not given on productUse by date: Not given on productProduction/manufacture date: 13/11/20Batch number: Not sure where I would find thatQuantity: I purchased 36 litres of this product (six six-packs)Mass/size: 1L per box x 36 Cost: R124 for 12 litres = R372 in total Date of purchase: End of November. I cannot remember the exact date. Which store was the product purchased from: Randridge MallDo you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No): Yes. In fact, I believe that PnP should arrange for the collection and full refund of this product from my home.
I do not, however, believe that a simple return and refund for the product solve this problem. How did this happen? What is in there? What are the implications for food safety and our health?? I believe these are serious questions to which I - and all other PnP customers - deserve answers.
Title: MsFull name and surname: Stefanie DosePostal or residential address: 40 Karee Street, Randpark RidgeSmart shopper card number: Not sure what you need this for?Email address: ***Contact number: ***Name of the product: Pick n Pay DAIRY PROMISE Full Cream Milk Long Life UHT ProcessBar-code of the product: ***052Best before date: 13/05/21Sell by date: Not given on productUse by date: Not given on productProduction/manufacture date: 13/11/20Batch number: Not sure where I would find thatQuantity: I purchased 36 litres of this product (six six-packs)Mass/size: 1L per box x 36 Cost: R124 for 12 litres = R372 in total Date of purchase: End of November. I cannot remember the exact date. Which store was the product purchased from: Randridge MallDo you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No): Yes. In fact, I believe that PnP should arrange for the collection and full refund of this product from my home.
SD
Stefanie D's update21 Dec 2020, 10:21
Reviewer Update
Sure! Please find the information that you request below.
I do not, however, believe that a simple return and refund for the product solve this problem. How did this happen? What is in there? What are the implications for food safety and our health?? I believe these are serious questions to which I - and all other PnP customers - deserve answers.
Title: MsFull name and surname: Stefanie DosePostal or residential address: 40 Karee Street, Randpark RidgeSmart shopper card number: Not sure what you need this for?Email address: ***Contact number: ***Name of the product: Pick n Pay DAIRY PROMISE Full Cream Milk Long Life UHT ProcessBar-code of the product: ***052Best before date: 13/05/21Sell by date: Not given on productUse by date: Not given on productProduction/manufacture date: 13/11/20Batch number: Not sure where I would find thatQuantity: I purchased 36 litres of this product (six six-packs)Mass/size: 1L per box x 36 Cost: R124 for 12 litres = R372 in total Date of purchase: End of November. I cannot remember the exact date. Which store was the product purchased from: Randridge MallDo you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No): Yes. In fact, I believe that PnP should arrange for the collection and full refund of this product from my home.
I do not, however, believe that a simple return and refund for the product solve this problem. How did this happen? What is in there? What are the implications for food safety and our health?? I believe these are serious questions to which I - and all other PnP customers - deserve answers.
Title: MsFull name and surname: Stefanie DosePostal or residential address: 40 Karee Street, Randpark RidgeSmart shopper card number: Not sure what you need this for?Email address: ***Contact number: ***Name of the product: Pick n Pay DAIRY PROMISE Full Cream Milk Long Life UHT ProcessBar-code of the product: ***052Best before date: 13/05/21Sell by date: Not given on productUse by date: Not given on productProduction/manufacture date: 13/11/20Batch number: Not sure where I would find thatQuantity: I purchased 36 litres of this product (six six-packs)Mass/size: 1L per box x 36 Cost: R124 for 12 litres = R372 in total Date of purchase: End of November. I cannot remember the exact date. Which store was the product purchased from: Randridge MallDo you still have the till slip (Yes/No): No Will you be returning the product back to the store (Yes/No): Yes. In fact, I believe that PnP should arrange for the collection and full refund of this product from my home.
SD
Stefanie D's updateReviewer Update
23 Dec 2020, 17:32Hi Pick 'n Pay,
Having submitted the information that you request, I'm eagerly awaiting your response. Kindly confirm when I can expect it.
Regards
Having submitted the information that you request, I'm eagerly awaiting your response. Kindly confirm when I can expect it.
Regards
SD
Stefanie D's update23 Dec 2020, 17:32
Reviewer Update
Hi Pick 'n Pay,
Having submitted the information that you request, I'm eagerly awaiting your response. Kindly confirm when I can expect it.
Regards
Having submitted the information that you request, I'm eagerly awaiting your response. Kindly confirm when I can expect it.
Regards