KM
Kagiso M
1 reviews | Active since Oct 2018
23 Oct 2018, 17:57
Different price on an item
Hi I bought popcorns today in the store while the price on shelf was R11.09 and I was charged R15.99. When I lodged a complaint to the cashier the supervisor was called to go double check the price on shelf and found that I was correct, then I was directed by the supervisor that the price I saw was for an item that was sold out however there was a lot of those I got charged on the R11.09 price( I have pictures of them). Then I payed the R15.99 price, and overheard the supervisor saying a remark that "I'm taking chances" when I walked out.
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Pick n Pay's replyOfficial
14 Nov 2018, 16:11 Good day Kagiso, Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind regards, Vanitha Venketas
Pick n Pay's reply14 Nov 2018, 16:11
Official
Good day Kagiso, Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind regards, Vanitha Venketas