Diepkloof Square PicknPay

I bought country fresh ice cream at Diepkloof Square pick n pay. When I got home I realized that the ice cream wasn’t set and looked like it was off. I thought maybe it just needs time in the freezer. #BlackFriday It didn’t make a difference it remained the same I took it back and I was told that it’s my fault I did not put it in the freezer of which I still tried to explain that I bought it like that