Didn't bother delivering and didn't inform me

Recently I ruptured my achilles tendon. This means I am unable to drive. In order to get food to eat, I placed an order with Pick n Pay online shopping. I had to pay R90 for the privilege of having my order delivered between the hours of 17:00 and 18:00 on 2015-10-14. At 3PM that day, Pick N Pay phoned me to confirm my address. However, no delivery arrived. I phoned the helpline, who informed me that the courier said that the online shop did not provide the order to them to deliver. In other words, I paid R90 for the privilege of having my order delivered at a certain time so that I would be able to eat. I needed it then because I am going into surgery tomorrow. Pick N Pay decided not to bother with my order and decided not to inform me that they were not going to bother. So I sit here with no groceries and no way to get more. Thank you Pick n Pay.