Deteriorating queue management at Diepkloof Square, Soweto

Re email ref 6186 - Diepkloof Square, Soweto. Cashier queue management standards deteriorating: express tills staffed with only 2 out of 6 possible cashiers during peak hours/days; no express counter signage detailing queue criteria - resulting in customers of with large trolleys jamming express queue as an alternative; no queue management from/by service management resulting in slower queue movement and customer friction over indistinguishable queuing criteria.