RA
Ronelle A

1 reviews | Active since Nov 2017

07 Nov 2017, 09:31

despise online shop

You know I really should make my complaint to pnp a template….. because that’s how often I have to write the same thing. I absolutely detest ordering from you – you never have stock either it’s no water or no coke I mean how on earth do you not have stock of those. I ordered steps – no stock, roller towel – no stock, coke zero – no stock, brown sugar tubes and guess what, also no stock, it’s a joke. THEN I receive the order and you guessed it WRONG… I order a R400 spritzer mop and what do I get – just the microfibre attachment piece but you charge me for the correct mop and you are now ignoring all my mails asking for the correct mop or a refund and youve ignored previous credits aswell it pure thieving.... If this was once off it would be ok but its each and every order...

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Nov 2017, 09:37
Official

Good day Ronelle,

Thank you for taking the time to write to us.

Kindly note that we appreciate your feedback and are continually working on improving our Online stock availability and processes.

Our team will be in touch shortly to assist with the collection and refund for the Spritzer Mop.

Kind Regards

Anwar Mooideen