DESPICABLE

I have been loading funds onto my gift card since the beginning of the year. 2 weeks i called th Call Centre to enquire the balance as i didnt load in a few months and the card was for my mother's xmas shopping so i had to get it up to date. Panelle the CC confirmed that card has been blocked and money transferred to another card. I was assured that the Gift Card dept would investigate and she (Panelle) would get back to me. She called a few days later to say they still investigating..and then never again. I then call back and spoke the the Team Leader Shamantha who would check and get back to me. She called to advise that it seems someone called in and requested the funds transferred from my card to another card and that the query was being handed over to the head office via her manager Quinton Morrow. A lady by the name of Wendy from head office called -she's busy with the investigation. i advised i still have the card. I loaded money on it with my bank card. it has never been in the possession of someone else and i didn't call in to have it transferred. Wendy then call back today to say that they will not be refunding my money of R2100 due to my negligence and that i will have to open a SAPS case in order for them to investigate further but i will not be getting my money back. i took all precautions and therefore not at fault. The only ppl that had access to the card was the cashiers who loaded the money and obviously the last one that loaded the money. She says they dont keep recordings that long and also insinuated that might have used it. i want my money back .. i still have the card ... mary hattingh i want my money and will not stop till i get it .. as WEndy had no empathy for my situation and just tried to get me off the phone as fast as she could ... i'm not going to back down .. Jonathan Ackerman needs to look after PNP customers