1 reviews | Active since Jul 2016
denied to play lotto
<p>Hi there, on Tuesday 14 March i went to Pick n Pay in Kemgate (Kempton Park Area), i wanted to play powerball at 19:45, I was told that i could not be helped as it was closed.</p> <p> </p> <p>By them time i spoke to Veronica, the manager, was 19:50, she told me same thing. I went to a nearby spar and i played there? And u actually won with that ticket. </p> <p> </p> <p>Why are we being denied the opportunity to play lottery if the PnP closes at 20:00. I was so frustrated that i will never recommend anyone to go to that pick n pay. Please can someone sort this out as lotto closes at 20:00 according to my knowledge. Thanks</p>
Good day Daniel Kekana,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Daniel Kekana,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
