Demeaning Treatment by Staff and No Assistance With ASAP Order

My husband and I placed an ASAP order at Cycad Pick n Pay shortly before 15:00 on Sunday. After placing the order, we noticed the delivery time was almost two hours later. When we contacted ASAP support, we were told the order had been transferred to Savannah Mall Pick n Pay.

We then spent a long time trying to phone the Savannah Mall store, but our calls went unanswered. Eventually a staff member told my husband a manager would call us back, but after waiting more than 40 minutes no one returned the call.

We called again and when I finally spoke to a manager, I was placed on loudspeaker while staff members in the background were laughing while I was trying to resolve the issue. This was extremely unprofessional and very demeaning.

If this matter cannot be resolved directly, I will have no choice but to escalate the complaint to the Consumer Goods and Services Ombuds.