AP
Ambrose P

1 reviews | Active since May 2015

05 Oct 2018, 12:42

Demaged Food Sold

On the 1st of October 2018, approximately 16:40 pm. I went to PicknPay Hyper Bloemfontein to complain about demage ice cream cones will mole around it. I confronted the Manager (Mr Andre Skoonveld) on the quality of the good and if they did proper quality control they would have noticed water mark outside the box. My child ate one of the cones and I complain about the health risk. Mr Skoonveld responded that I should not ask him a dumb question and I should take my money and leave. As a customer I have never been treated in such a terrible manner. Every month I do my monthly shopping at PickNPay and as a smart shopper I feel vindicated not only by the bad product, but by the way I was treated. I have taken photo's of the product.

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Oct 2018, 15:49
Official

Good day Ambrose,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas