Delivery lady

A few months ago, when FNB eBucks had just partnered with Pick n Pay, I attempted to use their delivery option, Pick n Pay ASAP. Needless to say, the service was a total failure — it took more than five hours for my order to be delivered, and I told myself I would never use their service again.

On Saturday, I decided to give it another try with a big order from Pick n Pay Musgrave. I was pleasantly surprised and impressed when my order was delivered within an hour. Excited, I went outside to collect it and started chatting with the delivery lady, expressing how happy I was since I hadn’t expected such a quick delivery. She just looked at me and didn’t respond. I thought to myself, maybe she’s not in the mood, so I decided to keep my excitement to myself — I didn’t have a problem with that.

The issue started when my 5-year-old daughter tried to help with the packages. The delivery lady looked at her in a threatening manner and said: “Girl, you’re wasting my time.” I was furious. How do you speak like that to a child who is clearly trying to help in her own way? I turned to her and said, “You’re being rude right now. You could have told her to stop assisting in a polite manner.” She responded sarcastically, “Mhmhmh, is that so? Mhk,” then got into her car and left us standing there in disbelief.

I’ve never been disrespected like that. Why take on a job if you’re not up to it? I know for sure delivery is not her main job. If she didn’t feel like working that day, she should have sat it out instead of disrespecting customers. I called ASAP and also logged feedback on the app, but no one has contacted me since.