Delivery gone wrong, but then fixed

I did my first Pick n pay Online shop last week, as I saw there were some specials, <br> When they delivered to my home, I was not there and my domestic worker (of many years) signed for it.<br> When I got home I saw there was a bottle of Spiced Gold Rum missing.<br> <br> I asked the Domestic worker was there another bottle she said no. I called the call centre, stating the order number and the missing bottle, the agent told me he will escalate it but cannot promise anything as it was signed for. I assumed that the driver/delivery guys saw a chance to take a bottle as the domestic worker would not necessarily check everything. <br> <br> I then left the house for a couple of hours, when I returned they had delivered the missing bottle.<br> I was relieved of this, as I understand that once someone signs to confirm it is delivered their is not much to be done. but pick n pay delivered the missing bottle.<br> <br> this is impressive service.<br> I will use the service again