Hellopeter
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CS
Charlotte S

1 reviews | Active since Jan 2026

19 Jan 2026, 15:38

Delivery Complaint

I am formally reporting a poor service experience with PnP delivery on January 14, 2026. Here's what happened:

I placed an order through the PnP app and paid for delivery, including a tip.

After waiting over 2 hours, the app kept rescheduling due to delays, with no clear explanation.

Upon calling customer service, I was told to fetch my groceries myself from the store.

I was only then informed that my area is "high risk" and ineligible for delivery—information not shown in the app before payment.

This resulted in me wasting time, my delivery fee, tip, and travel costs to the store. The lack of upfront transparency in the app is unacceptable, especially compared to reliable services from Checkers Sixty60 and Woolworths.

I demand compensation for the delivery fee, tip, and travel allowance. Please respond promptly with your resolution.

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Replies (1)
CS
Charlotte S's update21 Jan 2026, 13:09
Reviewer Update
Which department will stand up and assist me not refer me im tired of you guys referring me to other departments and assuring me of nothing because you also failing to keep what you promise whether its on calls or email. You guys refer me from hellopeter to emails that refer me to other email. Its better PnP closes once its not being helpful at all. Even your customer care agents know know nothing ive been wasting my airtime on top of what i already wasted with you guys .