Delivery 2+ hours late already and cost me money and time on crutches and still not here yet!

First time using online service because I was stuck on crutches. Paid 90 to know my delivery would come between 12-1pm.

I also paid R120 Uber fee to get home on time only to wait until 1:30 when the call centre apologised because of "a big order before mine" and the driver said ETA half an hour.

Well by 3pm I'm still waiting for my groceries which I have already paid for and many items out if stock (but order is packed at the main warehouse?).

Totally unacceptable service especially when an order was placed a WEEK before! And even on crutches I could re-arrange my day and pay to be home on time to meet the delivery. I find this service disgusting and I will NOT be using it again.