mG
mbali G
1 reviews | Active since Sept 2014
04 Aug 2024, 17:47
DELITING THEIR APP
Worst service!!!! I placed an order for delivery at 3pm and I've been waiting ever since until 5pm and called the call center and they said that I placed it after delivery hours of which there was no communication on the app when they debited my money, and the manager dropped the call and the. I called again and the agent dropped the call again.and I also ordered milk for my daucereal in the morning cause I can't drive at this point cause my car is faulty, so now my daughter won't have cereal in the morning due to pnp, I'm deleting the app and done with them!! They don't know customer service!!!!!
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Replies (1)
Pick n Pay's replyOfficial
06 Aug 2024, 11:06Hi Mbali,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Kindly forward us your Asap order number if you have not yet received this order.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Kindly forward us your Asap order number if you have not yet received this order.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply06 Aug 2024, 11:06
Official
Hi Mbali,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Kindly forward us your Asap order number if you have not yet received this order.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap and any inconveniences caused to you.
Kindly forward us your Asap order number if you have not yet received this order.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,