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Nhletelo M

1 reviews | Active since Aug 2026

20 Aug 2026, 19:34

Delayed refund for a tv

Pick ‘n Pay is refusing with my refund for an order that they cancelled on the 30th of July 2026. No communication, no nothing. And I’ve been calling since the 3rd without any assistance. I even went to the store but wasn’t assisted. I bought a 40” Hisense tv there, and was only told 2 weeks later that the item is out of stock, and I was told because I was calling everyday. Now they’re declining my calls and everyday I’m being told that they will escalate the issue to the home department. I JUST WANT MY MONEY BACKKK. They even sent me to the bank to check if the bank is withholding the money, they even asked for bank statements non stop to check if indeed I paid for the tv which was absurd!! Because the information is on the system. What must I do at this point to receive my money?????

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Replies (9)
Pick n Pay
Pick n Pay's reply21 Aug 2026, 10:38
Official
Hi Nhletelo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor  online shopping experience.
We are busy addressing this complaint with the Online  Management Team who will be in touch with you. Kindly note that  you will need to contact our ASAP team directly with the details below:
Phone: ***Email: *** 
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal

Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on   : ***Email us on: ***
Operating Times: Monday- Sunday & public holidays: 08:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team

Best regards,

NM
Nhletelo M's update21 Aug 2026, 10:46
Reviewer Update
No I’ve been calling for almost a month now. I’ve spent more than R500 on airtime while calling you guys and on top of that, im being put on hold for over 30mins or your arrogant agents with their bad attitude decline my calls. My order number is #***. I just want my money back hey??? What’s so hard about that? You just refund then I’m gonna be out of your way. Why do we have to fight in order to get the refund? It was easy for you to deduct the money, why is it hard to refund it back to the person???????????????!!!!!!! Hayi man
NM
Nhletelo M's update21 Aug 2026, 10:48
Reviewer Update
Tell your agents to call the person whose order was cancelled on the 30th of July 2026 for a tv Hisense 40”. They know very well. No one has ever called or updated us since last week!
Pick n Pay
Pick n Pay's reply21 Aug 2026, 11:19
Official
Hi Nhletelo,

Kindly forward us your order number as well.

Best regards,

NM
Nhletelo M's update21 Aug 2026, 11:23
Reviewer Update
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Pick n Pay
Pick n Pay's reply21 Aug 2026, 14:23
Official
We have your cell number, we need your order number for the TV

Best regards,

NM
Nhletelo M's update21 Aug 2026, 14:24
Reviewer Update
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Pick n Pay
Pick n Pay's reply24 Aug 2026, 09:45
Official
We have forwarded the order number to the Online Team for assistance.

Best regards,

NM
Nhletelo M's update24 Aug 2026, 09:52
Reviewer Update
This has been going on for almost a month now? How long does it take to refund your customers? Everyday I’m being told that you will escalate the matter. There’s no other update other than “we have escalated the matter”. Are we supposed to take legal action now? Cause this is ridiculous!! In this economy a whole trusted big company is refusing with our R3500??? Is that not insane???