DL
Duduzile L

1 reviews | Active since Aug 2018

08 Aug 2018, 17:26

Deformation of character

I was searched at the door by lady who reported back and said it's just the bag that is big there's nothing inside. Went back to the lady to ask why she said that?replyed she was reporting back to her boos,asked her if her boos told her to search me she didn't reply. Mind you I was the only person search at the door others were just going out. Feeling like a ******** is the worsed feeling ever,called they're head office laid a complain NO response as to date. Being undermind as a customer....Maybe it's because am black

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Aug 2018, 16:18
Official

Good day Duduzile ,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas