DEFINATELY not a FAMILY STORE PICK N PAY BRACKENHURST

Went to BRACKENHURST store to buy electricity with my last R100 early and desperately this morning, was given a token with ZERO units and told to go discuss with the municipality in town. Quinn thumb sucked that it's probably because our water bill wasn't paid, the nerve... So apparently I can't even get a refund for the clearly printed ZERO units on this unexplained voucher that even they don't understand and yet claim I'm not the first customer to experience this... I'm now sitting with a hungry house full of elderly people who need to take baths and drink tea, I know I will get electricity from Spar or Checkers, this is clearly a pick n pay problem which has now caused some serious unnecessary issues and even after pleading and explaining that's the last money I had, I was still instructed to find a way to travel, spend more money that I stated not to have simply because these insensitive people won't refund a simple R100 that I handed to them for the ZERO AMOUNT OF PRODUCT THAT THE GAVE ME... THIS DOES NOT MAKE SENSE, I WANT MY R100 back so I can buy electricity. So much for claiming to be a family store, dololo family values there, what an extremely cold bunch of people who clearly don't understand what it's like to be this low and have them push u further down and humiliate you and leave u hanging simply because u trusted them with your very last R100.