Defamation of character by a cleaner working for Pick n Pay * In front of customers and workers

On the 29th of December 2017 my family and i went to Pick n Pay Kliptown at about 18h30 to do grocery shopping. I was utterly shocked that staff working in the shop has no mannerisms when it comes to the next human being let alone a paying customer. My partner and i were at the till paying for our goods and my daughter wanted to urinate but couldn't keep her urine in so she made an accident and urinated on her self and the floor. I didn't not see what was happening as the cashier assisting me an i was busy counting my change and making sure that i didn't over pay her when i was paying for my items. My partner left the shop with my daughter to clean her outside and i was left with my son in the shop... my son told me that they went outside cause my daughter urinated on the floor and had to be changed. Whilst packing & waiting for them to come back to help me with the packets the cleaning approached the till and spoke to her colleague asking her why is the floor wet she rep**** and said i don't know then Kansani said to her its that little girl who was at the till who messed her and then said the most awful disgusting thing ever to her colleague " The child who messed here is as filthy and sloppy as her mum" she said this in her Language thinking i cant hear or understand what she was saying about me. I called my husband and reported the matter to the manager who was on duty and his responds was he will sort it out when asked who is the senior manager he told us the manager was on leave and unfortunately nothing can be done. I am furious that the cleaner could treat a paying customer or any customer in that manner we spent over a R 1000.00 ON GROCERIES and we were treated like *******. I am mad as hell and want something to be done about this as this is not the first time the store experiences such behavior from this one person. Kindly assist please My number ********** Regards, Michelle