Deeply disappointed

I placed an online order with pick a pay William moffet payment went off for all the items. I did not receive any notification that some of the items are out of stock. Only when the order was delivered I saw the the most important items that I wanted was not available. I then check to see if they refund my account with the R1700 for items not received nothing I waited a few days to give it time but recieved nothing. I then phoned online department they told me it takes 48 hours I told the guy its more than 48 hours but fine I will wait gave it again a few day phoned they told me I must phone my bank, the bank told me they did not receive anything I gave them the reference but nothing. Phoned online again they told there is nothing they can do I must speak to the bank. After another call to them and bank I decided to go to the William moffet branch spoke to lady Suzette who is dealing with online she took my number and told she will contact head office and get back to me. She phoned back told me te same story that it takes long like she did in store she then told me again it takes 120 days I told her that's rediculous she laughed at me and told me well it takes that long and she can't do anything that for me already irritated and very disappointed in them. When you place a order it takes seconds for them to get payment now they want to tell me it takes 120 days (4 months) that's absurd I know it normally takes 7-10 to reflect in you bank account but this not happy at all. I never expected service like this from pick a pay very disappointed 😭😭😭😭