MM
Marshia M
1 reviews | Active since Jun 2018
18 Sept 2025, 07:50
Deciving
Pathetic pick n pay. YESTERDAY MYSELF AS WELL AS MULTIPLE Customers have had the worst experience at Pick n Pay Steeldale. The prices on their shelves do not match what we pay at the till. And then the rude Tellers still have the never to be disrespectful and tell us that we need to check the barcode. I will use myself as an example on the shelf shows that a 6 pack of Nutrifruit juice was R27.90, me thinking that that is a great proce I will take 2. Only after I paid already I see that the price has come out to R46.99. They have told me that we need to check the barcode but yhe whole row that the juice was on had said R27.90. They refuse to acknowledge myself as well as other customers. This is pathetic and all pick n pays should be shut down!!!!
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
18 Sept 2025, 13:10Hello Marshia, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply18 Sept 2025, 13:10
Official
Hello Marshia, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,