1 reviews | Active since May 2015
Debited twice
On the 19 May 2015, i bought stuff at pick n pay for R218.70 and i was debited twice, i approached the supervisor, and was assured it will be reversed within 24hrs, went back on the 20 May, the manager said i should take my bank statement, took the statement on 21st May but nothing has been done i cant be taking time off work to sort out a hyper market problem, i have been running around to get my money back and its 7 days now yet they rules or policy state 24hrs to be reversed. Am very disappointed with the service as i shop there everyday and i really didn't expect such service, am a single parent and i really need that money back as my 6 months old baby is now sick and cant even go there to get medication as they are close to my house. Please assist as this is a urgent matter.
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***