Dear PNP You Can Do Better

earlier this month I had an encounter who helped me activate my smartshopper on my Tymbank account. Let me tell you the whole year I've been shopping at Jabulani Mall PNP whenever it's time to pay the cashier always says my smartshopper is not registered all the time and I would ask them how do I activate it they would say it's a long process and I would buy without a smartshopper all the time. It was heart breaking having a smartshopper that's not working. It was always a bittersweet moment when I have to buy because I always know they won't assist me. So this December I went again and when I have to swipe I asked an old lady to swipe for me with hers she refused kanti there was one lady who was assisting to pack my items in the bag said to me why is your smartshopper not working I then explained to her that I used to have one but it got lost so I got one at Davyton mall I don't think they cancelled the other one and I later have the Tym bank account. The lady assisted me very quickly. That says a lot about 99 % of pnp employees at Jabulani Mall all 99 % couldn't assist me for the whole year but only one lady assisted me in December 2024. Dear PNP you can do better honestly having 99% lazy workers is a red flag 🚩 to customer service and only 1 person managed to resolve the issue I've been having the whole year. It really speaks volumes about training in customer service and selling the smartshopper rewards program, your cashiers don't really care if customers are have the smartshopper or not should the rewards program be part of their KPI ofcourse yes it should as they are now lazy and have the I don't care attitude towards customers. More especially in townships PNP you can do better.

To the lady that helped me thank you soo much you are the only one that can do your job I appreciate it now I don't have to stress and borrow or buy without coz nami nginayo 😊