Dear Pick n Pay Customer Care, @pick n pay I am writing to formally escalate my complaint regarding an unresolved issue at Pick n Pay Blue Valley on Saturday 29 August 2026. I went to check if indeed theres no stock on the sausage rolls advertised on ap

Dear Pick n Pay Customer Care, I am writing to formally escalate my complaint regarding an unresolved issue at Pick n Pay Blue Valley on Saturday 29 August 2026. I went to check if indeed theres no stock on the sausage rolls advertised on app only promotion since i struggled the whole week to place my order due to out of stock,2 boxes for R199. When I arrived, the product was in stock, but I couldn't order online because it showed out of stock online. I spoke to the store manager and explained the situation. The manager advised he would put 2 boxes aside and correct the stock file on Monday the 31st and let me know so that I can place my order immediately, I never received the promised call. I then contacted Pick n Pay Customer Care and was told the issue would be referred to the store and that I would receive feedback within 3 days. Three days passed with no feedback. I called again on the fifth day and was told it had been escalated, but I still have no meaningful feedback or resolution. My customer care reference number is ***, and I dealt with Kyrin initially. I request urgent escalation to a senior representative for investigation and resolution. I would like Pick n Pay to investigate why the promotional stock was available in store but not purchasable online, why the manager's commitment to put stock aside for me was not followed through, and why I was not contacted as promised. Given that I approached the store while the promotional stock was available and was specifically assured by the manager that it would be put aside for me, I request that Pick n Pay honor the advertised promotional price of2 boxes for R199, Please provide a written response and the outcome of your investigation. Kind regards, Reference ***, Pick n Pay Blue Valley.RegardsTshimo @pick n pay