Dear Pick n Pay ASAP, I am escalating an unresolved issue (***) regarding my order placed on 25 April at 13:22

Dear Pick n Pay ASAP, I am escalating an unresolved issue (***) regarding my order placed on 25 April at 13:22. The order was not delivered on time and only arrived at 11:30 on 26 April — nearly 24 hours late. The app claimed it was "waiting for a driver." These were perishables, and with no info on storage, I had to discard the food. Despite your agent Luwezo confirming a full refund on 28 April (to reflect in 3–5 working days), I have not received the refund or any proof of payment. Follow-up emails sent on 1 and 3 May have gone unanswered. This service failure is unacceptable. I expect an immediate refund and compensation for the inconvenience. If unresolved within 48 hours, I will escalate to the CGSO. Regards, Marihett Bredenkamp *** Order #***