JG
Johannes G
1 reviews | Active since May 2012
22 Dec 2020, 14:38
Deafening silence from Pick 'n Pay after they messed up my online order
Dear team Pick 'n Pay
Thank you for opening the ticket Reference *** on my behalf after I posted my complaint on this site related to the total lack of service, no deafening silence after you messed up my online order.
To my surprise still no feedback since Friday 18 Dec that you sent me this reference. Three working days and counting....
Acceptable? I think not.
I await in anticipation to hear from you.
Kind regards, Johannes
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Replies (1)JG
Johannes G's updateReviewer Update
04 Jan 2021, 07:25Dear PnP team
Thank you for responding albeit late.
Your delivery team took pictures of the damaged bottle and the spoilt content in the crate upon delivery.
Also, what happened to the content to the crate that was not loaded on the vehicle? PnP only gave me a credit for the washing powder - what about the paper?
I do understand that you are serving millions of customers but you really have to tidy up your online shopping experience once the order is confirmed and paid for.
Please send me an email address of your customer care or online sales manager so that I can email the individual the pictures.
Regards,
Johannes Groenewald
***
Thank you for responding albeit late.
Your delivery team took pictures of the damaged bottle and the spoilt content in the crate upon delivery.
Also, what happened to the content to the crate that was not loaded on the vehicle? PnP only gave me a credit for the washing powder - what about the paper?
I do understand that you are serving millions of customers but you really have to tidy up your online shopping experience once the order is confirmed and paid for.
Please send me an email address of your customer care or online sales manager so that I can email the individual the pictures.
Regards,
Johannes Groenewald
***
JG
Johannes G's update04 Jan 2021, 07:25
Reviewer Update
Dear PnP team
Thank you for responding albeit late.
Your delivery team took pictures of the damaged bottle and the spoilt content in the crate upon delivery.
Also, what happened to the content to the crate that was not loaded on the vehicle? PnP only gave me a credit for the washing powder - what about the paper?
I do understand that you are serving millions of customers but you really have to tidy up your online shopping experience once the order is confirmed and paid for.
Please send me an email address of your customer care or online sales manager so that I can email the individual the pictures.
Regards,
Johannes Groenewald
***
Thank you for responding albeit late.
Your delivery team took pictures of the damaged bottle and the spoilt content in the crate upon delivery.
Also, what happened to the content to the crate that was not loaded on the vehicle? PnP only gave me a credit for the washing powder - what about the paper?
I do understand that you are serving millions of customers but you really have to tidy up your online shopping experience once the order is confirmed and paid for.
Please send me an email address of your customer care or online sales manager so that I can email the individual the pictures.
Regards,
Johannes Groenewald
***