1 reviews | Active since Aug 2016
**************** at Pick n Pay
I went to pick n pay at protea Glen on Saturday 9/11/19. I bought orbit mint gums and requested a R200 cash back. I was helped by a cashier by the name of Emmanuel Nemakundani. After I put in my pin number in that machine, I took out my phone to check the balance. While I was busy on my phone Emmanuel took out R200 and a slip. I got shocked when I saw my balance,he then said he made a mistake. I said what mistake,he said he 'mistakenly' punched in R500 instead of R200. He had R200 at that moment I'm his hand so I took it with the slip he had wanted to check if he put in R500 for sure. The slip he had was of large carrier bag time on it :15:09. He took out R200 from somewhere and R100 from those red/brown plastic bags they have. I then requested that he give me the slip for withdrawal,he did and the time on it 15:08. If I did not check my balance at that moment I wouldve left with R200 while he took my R300. Why was I given a wrong slip of a carrier bag I didn't buy to make me think its a withdrawal slip? I took up the matter with the floor manager, waited for about 40 min while they "investigated" only for them to come back and tell me that Emmanuel made a mistake. Why are we being ****** like this by cashiers? So many people are having their money taken away from them without knowing. This should stop,I'm very unhappy with how the manager handled the matter
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
