TM
Tumelo M

1 reviews | Active since Nov 2019

10 Mar 2022, 17:15

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I made a grocery online order on 08/03/22 and the delivery was schedule for 09/03/22 between 14h00 to 18h00 Order No. ***7 I was debited R259.05 including the delivery fee. Yesterday I tried to call their customer service helpline to find out what's going on because I haven't received my order, I was told the was an error on my invoice slip the cellphone numbers are *** instead of *** but they will inform the delivery guy because he has left for delivery and unfortunately I did not receive my order. Today is 10/03/22 I called them in the morning again using my airtime to findout what happened seeing as there no delivery and feedback because the error was made by them not me because on my online site the number phone and address was correct, I was told there going to deliver today using the same time frame as yesterday but it's 17h00 no delivery. I tried to call and inform them about scheduled loadshedding at 18h00 there might be breakdown in communication their customer helpline there is no agent to help again, I'm frustrated because there is no feedback or someone contacting me some items have short expiring time

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