PK
Paul K
1 reviews | Active since May 2012
04 Jul 2018, 14:33
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After 8 reviews written and loads of EMPTY PROMISES from Pick 'n Pay. I am STILL waiting for someone to step up to the plate and take responsibility for their lack of service and for "robbing "customers of their hard earned cash. Vanitha Venketas and Anwar Moordeen are very elusive and none of them have had the decency to contact me in person. I still think they are robots owned and operated by Pick 'n Pay. Like SO many big corporate companies today. Pick 'n Pay could not care less about the customer its profits profits and profits.................. SAD BUT TRUE. My case is a prime example.
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
04 Jul 2018, 16:04Hi Paul,
Apologies for the delay in response.
We have received feedback from Comfort Nkwane of Discovery Vitality. Please find information below:
Message from Discovery Vitality:
Good day,
Thank you for contacting Discovery Vitality regarding Paul's Vitality points.
Paul's Vitality points for purchasing healthy food items are now reflecting on the Vitality Points Monitor and on your Discovery app.
We last awarded member with 400 Vitality points on 24 June 2018.
For any queries visit our online support page: www.discovery.co.za > Vitality > Help and "Send a query". For any general product and information related questions why not Ask Discovery on our home page. This interactive platform is designed to help you with every day questions about Discovery's products, processes and services. View a detailed breakdown of the points you have earned on the Vitality Points Monitor, and track your gym visits on the Gym Tracker on the gym, devices and fitness page.
Regards
Comfort Nkwane
We hope that the above information obtained from Discovery Vitality is satisfactory.
For further information please contact the Discovery Vitality call centre.
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply04 Jul 2018, 16:04
Official
Hi Paul,
Apologies for the delay in response.
We have received feedback from Comfort Nkwane of Discovery Vitality. Please find information below:
Message from Discovery Vitality:
Good day,
Thank you for contacting Discovery Vitality regarding Paul's Vitality points.
Paul's Vitality points for purchasing healthy food items are now reflecting on the Vitality Points Monitor and on your Discovery app.
We last awarded member with 400 Vitality points on 24 June 2018.
For any queries visit our online support page: www.discovery.co.za > Vitality > Help and "Send a query". For any general product and information related questions why not Ask Discovery on our home page. This interactive platform is designed to help you with every day questions about Discovery's products, processes and services. View a detailed breakdown of the points you have earned on the Vitality Points Monitor, and track your gym visits on the Gym Tracker on the gym, devices and fitness page.
Regards
Comfort Nkwane
We hope that the above information obtained from Discovery Vitality is satisfactory.
For further information please contact the Discovery Vitality call centre.
Kind regards,
The Pick n Pay Team
Best regards,
PK
Paul K's updateReviewer Update
05 Jul 2018, 13:44Once AGAIN. You have totally missed the boat. I have cash slips and PROOF that I was not awarded points for purchases in April and May 2018. Gershwin and Paul at Cape Gate have copies of those slips. ONCE AGAIN you are playing the delay tactics card. Believe me I am not going away. I will keep posting on twitter, Facebook and Hello Peter my discotent with Pick 'n Pay UNTIL I get satisfaction
PK
Paul K's update05 Jul 2018, 13:44
Reviewer Update
Once AGAIN. You have totally missed the boat. I have cash slips and PROOF that I was not awarded points for purchases in April and May 2018. Gershwin and Paul at Cape Gate have copies of those slips. ONCE AGAIN you are playing the delay tactics card. Believe me I am not going away. I will keep posting on twitter, Facebook and Hello Peter my discotent with Pick 'n Pay UNTIL I get satisfaction