1 reviews | Active since May 2012
I have complained numerous times about Pick "n Pay Cape Gate with regards to Vitality points, special discounts and incorrect prices being rung up at the till. I wrote a review on 09 May 2018 after many confrontations with the store manager and assistant store manager. I have written to Pick "n Pay customer care all to NO AVAIL. On the 10 May 2018 I got a response on Hello Peter. Vanitha Venketas apologised for this continuos problem and money being "******" from me. I am STILL waiting for someone to call me and refund me the money owing to me. On Saturday 26 May2018 ONCE AGAIN. I had money "******" from me. The butchery department had a special on. When I got home and checked by till slips lo and behold I had not recieved the discount. After shopping at Pick 'n Pay all my adult life I find this kind of service and the handling of my problem unacceptable. The public need to be aware that they are being "**********" by Pick 'n Pay. Its all good and well responding on Hello Peter with "sweet words of nothing". ACTION SPEAKS LOUDER THAN WORDS
Hi Paul,
Apologies for the inconveniences caused to you.
We are busy following up on your complaint with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Hi Paul,
Apologies for the inconveniences caused to you.
We are busy following up on your complaint with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
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