1 reviews | Active since May 2012
In the past 6 months I have found over 8 errors on my till slips amounting to over R350.00. all at the same store which is at Cape Gate Mall. I have complained to management at the store and on 2 occasions they refunded me. However it is getting out of hand and I have to double check my till slip everytime I purchase anything. A month ago I showed one of the managers Gershwin mistakes made again amounting to over R100.00 in Discovery Vitality Points. He promised to get back to me and never has. I wrote a complaint 2 weeks ago on Pick 'n Pay's website . Noone has bothered to contact me. After being a LOYAL customer for over 40 years I find this unacceptable. Taking what does not belong to you is THEFT, plan and simple. How many other customers are unaware that they are being "******" by Pick 'n Pay?? I intend posting my experience on all social media platforms. It is my consumer duty to do so.
Good day Paul,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & pricing at the Cape Gate Store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Paul,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & pricing at the Cape Gate Store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
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