PK
Paul K

1 reviews | Active since May 2012

12 Sept 2023, 12:38

Daylight *******

I have been a LOYAL customer for over FOURTY YEARS. Over the past FOUR YEARS I have noticed a HUGE PROBLEM with prices on the shelf not matching prices at the till. I shop every Friday at PicknPay Melkbosstrand and have learnt to check my till slip EVERY TIME. AT LEAST TWICE A MONTH I have had to WASTE MY TIME AND MONEY chasing after management for refunds. This has definitely caused a mistrust and I advise all my friends and family to throughly check their till slips. If I STOLE from PicknPay I would be arrested for shoplifting. How do I go about taking legal action against PicknPay for theft?? It's so sad in today's world where everyone is trying to SAVE WHERE THEY CAN ONLY TO BE SHORT CHANGED BY PicknPay. As a pensioner this is serious. This is not the 1st,2nd or 3rd time I have reported this to PicknPay

0
Replies (10)
PK
Paul K's update18 Sept 2023, 10:40
Reviewer Update
Seven days ago I posted my complaint and all I have from PicknPay is a reference number. This is definitely not what I expected 😐 😪😪
PK
Paul K's update26 Sept 2023, 11:13
Reviewer Update
AND STILL NOTHING FROM PicknPay. This just proves my point. Loyalty counts for NOTHING when it comes to PicknPay and the customer. All I have is a reference number obviously generated by a computer. Time to change my preferred grocery store. What has happened to CUSTOMER SERVICE???
PK
Paul K's update28 Sept 2023, 11:35
Reviewer Update
And yet once again. The apologies and EMPTY PROMISES together with yet ANOTHER reference number. SIXTEEN DAYS have passed and STILL NOTHING. I'm VERY PLEASED to hear SHOPRITE CHECKERS has now joined Discovery Health Vitality. I can now change my preferred partner to Checkers and Woolworths and FINALLY stop wasting my money and loyalty on a company that could not be bothered with the customer
PK
Paul K's update01 Oct 2023, 14:48
Reviewer Update
TWENTY ONE DAYS AND STILL NOTHING FROM PicknPay. Just goes to show how insignificant customers are to PicknPay. It's no wonder they are losing thousands of customers to Checkers, Food *****'s and Woolworths. What a DISAPPOINTMENT 😞
PK
Paul K's update04 Oct 2023, 09:10
Reviewer Update
I can now understand why PicknPay is facing major financial losses and their share prices are plummeting. It starts at the very top level and we know the CEO has mysteriously resigned. It's because of LOYAL CUSTOMERS like myself being TOTALLY IGNORED. The EMPTY PROMISES AND LIES will finally catch up with them. The public is turning to Shoprite, Checkers, Food *****'s and Woolworths. Just take a look at their financials. They are streaks ahead of PicknPay.
PK
Paul K's update09 Oct 2023, 12:28
Reviewer Update
Almost THIRTY DAYS since my 1st complaint. All I have is TWO reference numbers and a load of EMPTY PROMISES. PicknPay are showing their TRUE COLOURS. NO CONCERN FOR LOYAL CUSTOMERS. IT'S SHAMEFUL
PK
Paul K's update27 Nov 2023, 14:58
Reviewer Update
Can you believe PicknPay. They sent me an SMS closing my complaint WITHOUT even resolving it. To make matters worse, on Friday 24 November 2023 a friend and I ONCE AGAIN had to scrutinize our till slips fo errors and lo and behold, I was OVERCHARGED FOR 4 ITEMS at PicknPay and 1 item at PicknPay Clothing. The total overcharge was FIFTY RAND. My friend had the same FIFTY RAND OVERCHARGE. Two customers on the same day overcharged by R100. Now imagine 1000 customers being overcharged the same. That's R100 000 ****** FROM CUSTOMERS. 10 000 CUSTOMERS AND THAT IS ONE MILLION RAND. This time I'm opening a case with the consumer protector as neither the Manager Riaan or the Assistant manager Juan seemed to take this seriously and it's happening EVERY TIME WE SHOP. They both put the blame on Head office. I am making it my mission to make the public aware of this mistrust and lack of concern from PicknPay. Instagram, Facebook and here on Hellopeter all will be revealed. I have photographs of the items and till slips as proof. Try close this complaint without resolving it CORRECTLY.
PK
Paul K's update12 Dec 2023, 18:05
Reviewer Update
Can you believe it. Yet AGAIN, I was CHEATED out of R12.00 at PicknPay Melkbosstrand. I only bought 6 items and 2 of them were incorrectly charged. I have tillslips, photographs and due to PICKNPAY's lack of concern and continued ******* of customers. I owe it to the public to take further action. I have now opened a case with the consumer protector. This *****ulent practice at PicknPay has been going on for FAR TO LONG AND NO CORRECTIVE ACTION HAS BEEN TAKEN BY PicknPay. They don't even bother anymore to respond to my Hellopeter and Facebook posts. WATCH OUT PEOPLE, YOU ARE BEING ****** IN BROAD DAYLIGHT
PK
Paul K's update21 Dec 2023, 08:18
Reviewer Update
And yet ONCE AGAIN. PicknPay is proving me right when judging them on being evasive and TOTALLY LACKING in accepting fault in ROBBING the public of their hard earned money. I have TWO EMAILS, A SMS and EMPTY PROMISES sent EIGHT DAYS AGO. Since then NOTHING from their "CUSTOMER SERVICE" Department. I am building a water tight case against them together with the Consumer protector. BEWARE WHEN SHOPPING AT PICKNPAY, YOU ARE BEING ******.
PK
Paul K's update29 Dec 2023, 12:47
Reviewer Update
AND ANOTHER EIGHT DAYS HAVE PAST AND NOTHING, ONLY EMPTY PROMISES AND A LONG LIST OF REFERENCE NUMBERS. AS MENTIONED. I AM NOT ONLY COMPLAINING TO THE CONSUMER PROTECTOR BUT AM ALSO SEEKING LEGAL ADVISE AS I THINK THE SOUTH AFRICAN CONSUMER NEEDS TO KNOW HOW WE ARE BEING ****** BY PICKNPAY AND THEY COULDN'T CARE LESS. BLATANT DAYLIGHT *******.