Data promised but received as advertised
<p>1 month ago I purchased a Mint tablet from Pick n Pay on a MTN special. While I am happy with the little tablet which works OK I am thoroughly disgusted with BOTH Pick N Pay and MTN in their attitude towards me as a customer. Their advertising states I will get 100Mb FREE data for six months. Firstly Pick n Pay did not Rica the sim card so I had to go back to the store and get that done and at the time they said I would have to put airtime to get the data within 7 days. I of course did that but STILL NO data. Two weeks later I go back AGAIN and try to talk to a person at the Cresta MTN who told me to go to Pick n Pay and sort it out (NICE?). I duly go to Pick n Pay Cresta where I purchased the tablet and they did exactly what I had done - phone MTN - 173 (NO help there) . They then phoned their head office help line who tried to sort it out through MTN and AGAIN I was told to buy airtime and I would get my data in 7 days. NO such luck. I am so sick of talking to minions who don't seem to know how to do their jobs. SORT it out!!!</p>
Good day Gwyn,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Gwyn,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Will I ever receive resolution? Nobody has bothered to contact me from Pick n Pay.
Will I ever receive resolution? Nobody has bothered to contact me from Pick n Pay.
Some being from Pick n Pay Cresta asked me for the till slip number
046 ********** ********** 11 23.06.2017 11.41
MTN document number **********
Make h/h sapphire black
imei number ********** ********** 7
number under the bar code on slip
********** ********** 462913
NOW SORT IT OUT!!!
Some being from Pick n Pay Cresta asked me for the till slip number
046 ********** ********** 11 23.06.2017 11.41
MTN document number **********
Make h/h sapphire black
imei number ********** ********** 7
number under the bar code on slip
********** ********** 462913
NOW SORT IT OUT!!!
I AM STILL WAITING. The cryptic phone calls I have received from Pick n Pay Cresta leave a LOT to be desired. Someone phoned me the day after this review was posted saying they wanted the document numbers which I duly sent to them via E-mail. The next day someone else phoned and said they had receoved the email and that they were going to speak to MTN. That was the last I heard. I know MTN are terrible when dealing with customer complaints and they really should NOT be in business. They know how to sell but cannot keep their customers.
I AM STILL WAITING. The cryptic phone calls I have received from Pick n Pay Cresta leave a LOT to be desired. Someone phoned me the day after this review was posted saying they wanted the document numbers which I duly sent to them via E-mail. The next day someone else phoned and said they had receoved the email and that they were going to speak to MTN. That was the last I heard. I know MTN are terrible when dealing with customer complaints and they really should NOT be in business. They know how to sell but cannot keep their customers.
I would think a company such as MTN would actually honour their agreement but as usual I was wrong. They have again reneged on their agreement to supply 100Mb per month with their Mint tablet special. Although I have only used 43Mb for the month I get a message saying my data has expired and I must spend R4 per xmb data. Now I am really ****ed off with MTN. Useless *****.
I would think a company such as MTN would actually honour their agreement but as usual I was wrong. They have again reneged on their agreement to supply 100Mb per month with their Mint tablet special. Although I have only used 43Mb for the month I get a message saying my data has expired and I must spend R4 per xmb data. Now I am really ****ed off with MTN. Useless *****.