JM
Jonathan M

1 reviews | Active since Nov 2011

06 Feb 2020, 17:45

Danger. PicknPay Rosmead Avenue Kenilworth is not safe

Don't shop at PicknPay Rosmead Avenue, it is not safe. I parked in the PicknPay upstairs parking lot, about 10 meters from the entrance. I went in to do my shopping. When I got back to my car after 30 minutes, I discovered that someone had ripped out my passenger door lock and ****** my radio. There is a security guard at the door and there were two trolley handlers just sitting there throughout the incident.

I approached management at the store and told them about the incident. They just shook their heads and said "These guys are brazen hey? In broad daylight nogal." That was the extent of their assistance and concern. They said they would contact me and also pull the CCTV footage. I have not heard back from them. The ******* took place at 1pm on Monday. It is now Thursday. Nothing.

I find their callous and laissez faire attitude astonishing. Particularly as the trolley guys employed by PicknPay had to be in on it. They were there THE WHOLE TIME.

I used to be a loyal customer. Used to be.

0
Replies (1)
Pick n Pay
Pick n Pay's reply12 Feb 2020, 15:52
Official
 
Good day Jonathan, 
 
Thank you for taking the time to address your concerns with us. 
 
Please accept our apologies for the inconvenience caused. 

We are addressing your concerns with our management team. 
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards,           
The Pick n Pay Team