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Tshepo S

1 reviews | Active since Jul 2011

12 Oct 2018, 15:59

Damaged Goods Sold to Customers - WHY?

I am extremely disappointed at the level of service from someone that is entrusted with operation in a market such as this and have no idea nor understanding whatsoever of what it means to deliver exceptional customer service - I was promised to be called as per my request by the store manager and none of that has happened. The reason I called, was on the 12 Oct trans no: ********** ********** 72116 @ 14:22 value R 68.29, I bought Pringles and they are completely crushed, and the value of what pringles was completely taking away from me, instead I was made to eat pringles like a dog of which I refused to. How do you sell something like that to customers – does this store understand reasons why we buy pringles?.

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Replies (2)
Pick n Pay
Pick n Pay's reply16 Oct 2018, 15:14
Official

Good day Tshepo,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the poor product quality and inconvenience caused.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Pick n Pay Team

TS
Tshepo S's update07 Nov 2018, 06:22
Reviewer Update
Good day I thought that I must take some time to write, to thank you and Thabisile ( Pick n Pay - a great ambassador ) for the service that you have provided thus far to resolve my complaint regarding my recent purchase. First I would like to commend all involved in this investigation on their professionalism. This investigation did produce some positive results, one of which was a clear change in the way the way quality checks with be conducts in your business. It is regrettably an all too fami**** story these days that the public seem to receive poor levels of customer care when dealing with with big retail store and supplier/manufactures, but I am happy to note that your company has dealt with my complaints as quickly and efficiently as possible and have kept me informed at each stage in writing of the progress of each of the complaints, particularly Thabisile whom, I believe fully comprehend customer service especially when it comes to complaints - although I was unreachable in most cases, but she persisted to ensure that this matter is resolved.