TF
Terri F
1 reviews | Active since Jan 2014
24 Apr 2025, 14:43
Damaged Goods Not Refunded
Received an online order with damaged goods, which I reported by email on 08 March to Customer Care. I received acknowledgment of the refund request, but no resolution or refund. I have since followed up with 4 emails & a phone call to escalate - the only reply I get is apologies for the delay in response & it's been escalated & awaiting feedback from the store. I even attached a photo of the damaged goods, so the feedback should have been quick & simple. I was doing a monthly shop for groceries from Pick n Pay Online, but did not do so end of March due to this issue. Very frustrating to have wasted goods because of damage & no assistance from the store.
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Replies (2)
Pick n Pay's replyOfficial
06 May 2025, 11:34Hello Terri,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the store has advised that they have refunded you.
Please advise if this query was resolved if not do not hesitate to contact us.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the store has advised that they have refunded you.
Please advise if this query was resolved if not do not hesitate to contact us.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards,
The Pick and Pay Team
Pick n Pay's reply06 May 2025, 11:34
Official
Hello Terri,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the store has advised that they have refunded you.
Please advise if this query was resolved if not do not hesitate to contact us.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that the store has advised that they have refunded you.
Please advise if this query was resolved if not do not hesitate to contact us.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Kind Regards,
The Pick and Pay Team
TF
Terri F's updateReviewer Update
06 May 2025, 12:02Good day, I am pleased to confirm that the store did contact me & resolved the issue.
Many thanks for the follow up.
Kind regards
Many thanks for the follow up.
Kind regards
TF
Terri F's update06 May 2025, 12:02
Reviewer Update
Good day, I am pleased to confirm that the store did contact me & resolved the issue.
Many thanks for the follow up.
Kind regards
Many thanks for the follow up.
Kind regards