Damaged delivered goods.... Not Possible to Return

Item: Pick n Pay
Rating: 1
Author: Michael A

Read the small print..." No return of damaged goods once the delivery driver has left" I discovered my large 150L. Plastic Addis storage box was broken.... but... only after the delivery man had left. I washed the plastic wrapping because of Covid 19... then opened it to discover the product was broken. I learn now from the website that it is too late to return it. So...I'm stuck with a broken product which Pick ń Pay are happy for me to have to put ip with. Order number ***7. Within an hour of the delivery I wrote to Pick ń Pay.... Two weeks later... no response.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

12 Jun 2020, 09:47

Good day Michael,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. Please exchange the damaged item with your online invoice to any of the following stores:

Canal Walk
Cape Gate
Claremont
Constantia
Glen Garry
Hyper Brackenfell
Hyper Ottery
Promenade
Tokai
Tygervalley
Waterstone Village We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team

Pick n Pay's reply12 Jun 2020, 09:47

Official

Michael A's updateReviewer Update

17 Jul 2020, 23:05

I am not happy with this. You are asking me to physically return a damaged item to one of your shops. No, that's asking way too much.

I am ordering online because as a senior citizen I am following the governments guidelines of stay home and staying safe. Simple.

Now come and collect your 150L Addis Tote...it is taking up space in my garage where it has been since it was delivered....

Michael A's update17 Jul 2020, 23:05

Reviewer Update