KP
Khomotso P
1 reviews | Active since Apr 2023
30 Jan 2026, 14:08
Dagwood problem
I bought a Dagwood sandwich and when I get to my work I found out that the lettuce is has gone off because is it was in a warmer . And the bread was wet
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Pick n Pay's replyOfficial
01 Feb 2026, 12:31Hi K****tso,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Dagwood. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Dagwood. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply01 Feb 2026, 12:31
Official
Hi K****tso,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Dagwood. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Dagwood. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,