LN
Linda N

1 reviews | Active since Jul 2011

26 Oct 2017, 11:02

CUT MY ARM ON BAD UNREACHABLE SHELF

SICK AND TIRED OF TRYING TO REACH THE PARMALAT YOGHURTS WHICH ARE POSITIONED WAY TOO HIGH FOR A CUSTOMER TO REACH. HAD TO STAND ON A BOX TO REACH THEM. SLIPPED AND CUT MY ARM. IF I HAD RECEIVED SERIOUS DAMAGE I WOULD HAVE SUED PICK N PAY. I AM TIRED OF ALWAYS TRYING TO FIND STAFF TO GET THE PARMALAT YOGHURTS DOWN FOR ME AND SOMETIMES TAKES A LONG TIME TO FIND A STAFF MEMBER AND THE OTHER CUSTOMERS AND YOUR STAFF ARE ALL COMPLAINING ABOUT THE SHELVING SITUATION AS WELL. WHY DON'T YOU VARY THE BRANDS SO THAT PARMALAT CAN ALSO BE REACHED A BIT LOWER DOWN? I WILL COMPLAIN ABOUT YOUR STORE REGULARLY UNTIL THIS IS RESOLVED. IT IS TOTALLY UNACCEPTABLE FOR A CUSTOMER TO NEED TO CLIMB TO PURCHASE A PRODUCT FROM YOUR STORE

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Oct 2017, 15:57
Official

Good day Linda,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas