custumer services training (bad service

i went to one of your stores on Sunday afternoon at Eyethu mall Orange Farm <br> the queue was so bad that one of the employee there told me to go to kiosk since i only had 8 goods.I waited for over 30 minutes and when I finally get to teller she tells me that she can't help me because i have more then 5 goods , so i need to go back to the other queue...it wasn't the first time that the teller gave me attitude ,the first time she ignored me and pretend to be busy..I'm honestly not happy with your service there Please provide customer service training for your Staff <br>