custumer Service

I went to buy bones at the Butchery and when it was already Paid the Manager come and said I can't get the Bones because it is not signed , I told him I wasn't aware of that, he took the bones and when I askek to call the butcher because I want the bones was told harsh its the rules and without telling me Refund my Money ,a coloured Pick n Pay worker came and told me the Butcher was a Poepol and , me as custumer think it.is not custom to say such bad thing about. a co worker ,in front of custumers,