WM
Wilson M
1 reviews | Active since Jul 2023
06 Jul 2023, 09:39
Customer's right violation
Kwagga Mall PnP liquor displayed beverage alongside with a price, and when demanding the product as advertised, the manager refused to give us the beverage as advertised. the issue was then escalated to the regional manager and after 3 weeks now I haven't had any feedback upon several follow ups. I've got pictures and case number
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
07 Jul 2023, 10:05Hi Wilson,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply07 Jul 2023, 10:05
Official
Hi Wilson,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
WM
Wilson M's updateReviewer Update
07 Jul 2023, 11:01yes please you may proceed
WM
Wilson M's update07 Jul 2023, 11:01
Reviewer Update
yes please you may proceed
WM
Wilson M's updateReviewer Update
07 Jul 2023, 11:15here is the previous case no for ***
WM
Wilson M's update07 Jul 2023, 11:15
Reviewer Update
here is the previous case no for ***
Pick n Pay's replyOfficial
09 Jul 2023, 16:54Hi Wilson,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply09 Jul 2023, 16:54
Official
Hi Wilson,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience and delay in response from our team.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,